Services
At Trotting360, we offer a variety of services designed to enhance the customer journey for fans of the trotting sport:
Data gathering
We gather and analyze data about visitor behavior using a combination of quantitative and qualitative research methods. By employing surveys, statistics, interviews, visitor feedback and observations, we gain a comprehensive understanding of the visitors’ preferences and experiences.
Vistor insights
Our data-driven approach allows us to extract valuable insights from the collected information. By analyzing visitor behavior, preferences, and patterns, we can make informed decisions to further enhance their overall experience.
Customer journeys
We map out personalized customer journeys based on the insights we gather. Tailoring experiences to individual preferences, we ensure that each visitor’s interaction with the trotting sport is engaging, enjoyable, and memorable.
Digital tools & services
Based on the customer journeys we develop tools & services to enhance the user experience:
Efficient Ticketing Process
We streamline the ticket purchasing process to make it as efficient and straightforward as possible, reducing barriers to entry for potential visitors
Comprehensive Information Provision
We provide detailed information about the trotting sport, the venues, the events, and answers to frequently asked questions to ensure that our visitors feel prepared and informed.
Promotions to Encourage Repeat Visits
We run various promotions designed to encourage visitors to return to the trotting track. By keeping track of return visitation rates, we can identify successful strategies and continue to enhance the customer journey.
Remember, our services don’t stop here. At Trotting360, we’re continuously innovating to bring you the best possible trotting sport experience.